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.30-day refund policy: take a picture and send it to if the item is damaged on a route we will refund or replace the item. All Items RETURNS THAT DON'T MEET THE FOLLOWING CRITERIA CANNOT BE PROCESSED OR REFUNDED 
Item(s) must be in ORIGINAL, SELLABLE CONDITION and have all original tags and product packaging. (Don't worry about the shipping box or discount cards.) 
Item(s) must be clean and contain NO pet hair. (None. Zip. Nada. No Pet Hair, Please!) Item(s) returned within 15 days of purchase may be refunded via store credit or the original credit card includes items you have purchased. we do not refund any shipping and or handling fees. We have a separate return policy for west paw dog toys, you are guaranteed a one-time replacement or refund if the product is damaged even by your dog. Just take a picture and send it to ray@dogparentsonline I will then send you more information. Thank you. Shipping is not refundable, west paw offers a love it guarantee and can be returned once on one item only per lifetime at the residence per customer.

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